EProcess LLC Unified Solutions
Export date: Tue Oct 23 14:43:32 2018 / +0000 GMT

Support Center & Maintenance

First Choice On-Demand - Support Center & Maintenance


Actionable Process to manage Support Centers & Maintenance.  Offering includes Actionable Quantitative Analysis and Reporting.


Most maintenance programs are arduous.  First Choice On-Demand  automates:

  • Incident Reports

  • Assigning and tracking tasks

  • Coordinating vendors

  • Handle Work Orders and Purchase Orders

  • Match WO's & PO's to invoices

  • Rate vendors' performance

  • Review & Authorize actions for others to take

  • Monitor expenditures and budgets

For example, a DVR could tell First Choice On-Demand that a hard drive has failed, creating an Incident Report.  This report is sent to a manager for authorization.  It compares to budget to ensure authority to spend.  It sends a WO to vendor and waits for a response.  It takes the response and measures time & budget to resolve issue.  If additional authorizations are required, it seeks them.  It informs store, management and accounting that the issue has been resolved.

First Choice On-Demand cuts down-time and man-hours used to handle maintenance issues.

Note:  First Choice On-Demand modules operate together on the same platform.
Post date: 2014-04-10 17:51:34
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Post modified date: 2014-08-19 13:34:16
Post modified date GMT: 2014-08-19 18:34:16

Export date: Tue Oct 23 14:43:32 2018 / +0000 GMT
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